Please contact our customer care team who will be able to initiate the returns process while also providing instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our policy
If for any reason you are not completely satisfied with your purchase, we will gladly refund your order within 21 days of receipt, provided that the following conditions are met:
- We receive the return within 21 days from the day in which you received your order. Orders placed between 1st October & 24th December benefit from extended returns - send back by 31st January 2025.
- The item is well packaged and returned in its original saleable condition: unworn, unused, unwashed, unaltered, and undamaged, with all original tags and identifiers in place.
Once the conditions are satisfied and the return has been accepted and approved for refund we will notify you by e-mail. Refunds are actioned back to your original method of payment, excluding the costs of shipping (if applicable), and may take up to 5 working days to reach your account, depending on your bank. Refunds to PayPal accounts are usually within 24 hours of e-mail confirmation.
AZIANZO E-Gift Cards will be recredited within 24 hours.
Unfortunately, and while we offer complimentary delivery within the UK, we are unable to provide free returns. We highly recommend choosing a trackable courier if sending your order back to us.
If we are unable to accept your return following inspection, our customer care team will reach out to you.
Please note
We do not refund shipping costs or any duties or taxes incurred.
Sealed items (underwear, swimwear, face masks etc.) that have been unsealed cannot be returned for reasons of hygiene and health protection.
We cannot accept the return of any items that have been personalised (e.g. monogrammed).
AZIANZO E-Gift Cards are non-refundable however, they remain valid until the full balance is redeemed.
At present we are unable to accept exchanges.
